Return Process

Products (excluding saddles)
If, for any reason, you are not satisfied with any product you have received, simply return it within 60 days in new condition for a refund. Some exclusions do apply, please see the list of Exclusions & Restrictions below.

• Personalized items, videos, books, and DVDs may not be returned.
• Apparel must have tags attached.
• Any opened supplements are not eligible for a return.
• Shipping charges are not refundable on returns.
• Customer is responsible for return shipping. Please use the instructions below to generate a FedEx Return label for your convenience.

• If you are not satisfied with the saddle you have received, simply return it within 10 days in new condition for a refund. If you are wanting to exchange the saddle out for a different size or style, please return the first one and place a new order for the second.

Process for Returns:

• Step 1: Create your FedEx Return Label by click on the button below. Be sure to write down your tracking number for future reference if needed. Your return label will be emailed to you via FedEx not Tack Western Saddles. Note: More than one item from an order can be returned with the same return label.
• Step 2: Fill out the Return Form that is printed on the back of your original packing slip. If you no longer have your packing slip, you can download a copy of the Return Form through the link at the bottom of this page.
• Step 3: Affix the label to your package and include your completed Return Form inside the package.
• Step 4: Drop the package off at your local FedEx location.

Once we receive your return, we will work to process your refund within 5-7 business days. Your refund will be credited back to the method of payment used at the time of purchase. A $9.99 return label fee will automatically be deducted from your refund. If preferred, a label of your choosing can be used.

This process is only available within the contiguous 48 United States.

If you do not have a packing slip or receipt, just make sure you include your name, address, and phone number with your return shipment. This way we can look up your account in our system and get the return processed as fast as we can.

We will contact you to inform you of a 15% restocking fee. If the items are poor condition, we may refuse your return.

We will issue a call tag and have FedEx pick-up the defective item at no additional cost to you. If we determine the item is not defective, we will return the item(s) and subtract the shipping costs from your return credit.

Please note that we can not ship a replacement to you until we receive and examine the item. If you need a replacement right away, we suggest you place a new order, this will be refunded after we physically examine the defected item.

Once we receive your return, we work to process your return within 3-7 business days. Once your return has been processed, you will receive your funds as follows:

You will receive your refund to the same payment source.